h98 Terms and Conditions

1 Acceptance of Terms

By accessing the h98 website or mobile application, creating an account, making a deposit, placing a bet or playing any game on the platform, you confirm that you have read, understood and agreed to these Terms and Conditions in their entirety.

These terms apply to all users of the h98 platform regardless of how they access it — via desktop browser, mobile browser, or the h98 Android app. Use of the platform following any update to these terms constitutes acceptance of the revised version.

These Terms and Conditions should be read alongside the Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between you and h98.

2 Eligibility

h98 is strictly for users aged 18 and above. By registering, you confirm that you meet this age requirement. h98 reserves the right to request age verification documents at any time. Accounts found to belong to underage users will be closed immediately and any balance may be forfeited in accordance with applicable policies.

The platform is intended for use by individuals accessing from their personal capacity. Use of the platform for any commercial, professional or syndicated betting purpose without prior written agreement from h98 is not permitted.

h98 does not accept registrations from individuals who are already self-excluded or who have been previously banned from the platform. Attempting to circumvent a ban or self-exclusion by creating a new account is a breach of these terms.

3 Account Registration

One Account Per Person

Each individual is permitted to hold exactly one active account on h98. Duplicate accounts — whether created using different names, email addresses, phone numbers or payment methods — are not allowed. If more than one account is discovered to belong to the same person, h98 may close all duplicate accounts and apply any unpaid winnings to the original account at its discretion.

Accurate Information

You must provide accurate, complete and current information when registering. This includes your real name, date of birth and a valid contact number. Providing false information, using another person's identity, or misrepresenting your details in any way is a serious breach of these terms and will result in account termination.

Account Security

You are responsible for keeping your login credentials confidential. Do not share your password with anyone. h98 will never ask you for your password via email, chat or phone. Any activity that occurs on your account while you are logged in is your responsibility — if you suspect unauthorised access, contact h98 support immediately via the contact details in the FAQ section.

Verification

h98 may request identity or payment verification at any time — particularly before processing withdrawal requests. Verification is a standard procedure and applies to all accounts. Failure to provide requested documents within a reasonable timeframe may result in withdrawal delays or account restriction.

4 Deposits

All deposits on h98 are processed in Pakistani Rupees (PKR). The platform currently supports deposits via JazzCash, Easypaisa, Raast, Bank Transfer and select mobile wallets and cards. The availability of specific payment methods may change — current options are always displayed in the deposit section of your account.

Minimum deposit amounts are displayed at the point of transaction. h98 does not charge its own fees on standard deposits, though your payment provider may apply their own transaction charges — this is outside h98's control.

Deposits must come from payment accounts that belong to you. Using payment accounts or cards belonging to another person — even with their apparent consent — is not permitted and may result in the deposit being voided and the account being reviewed.

h98 does not accept deposits made with funds derived from unlawful activities. All deposits are subject to standard security checks. h98 reserves the right to delay crediting or to return a deposit if it triggers security flags during processing.

5 Withdrawals

Withdrawal requests are processed in PKR to the payment method used for deposit, or to a verified payment account belonging to the account holder. h98 does not send withdrawals to third-party accounts under any circumstances.

Standard withdrawal processing times vary by method — JazzCash and Easypaisa requests are typically processed same-day for verified accounts during business hours. Bank Transfers and Raast may take one to three business days depending on inter-bank processing. These timelines are estimates and not guarantees.

Withdrawal requests may be subject to a pending period during which you may cancel the request and return the funds to your gaming balance. Once a withdrawal has been fully processed and dispatched, it cannot be reversed.

h98 reserves the right to request additional verification before releasing a withdrawal, particularly for first withdrawals or withdrawals above standard thresholds. This is a routine security measure and not an indication of any wrongdoing. For full details on the withdrawal process, visit the Withdrawal page.

Bonus-Affected Withdrawals

If your account balance includes funds subject to active wagering requirements from a bonus, the portion of your balance under wagering requirements may not be immediately withdrawable. The bonus section of your account will show the current status of any active wagering requirement.

6 Bonuses and Promotions

h98 offers welcome bonuses, reload promotions, free spins and other time-limited offers to eligible players. All current promotions are listed on the Promotions page with their specific terms.

Wagering Requirements

Most bonuses on h98 come with wagering requirements — a specified multiple of the bonus amount (or deposit plus bonus) that must be wagered before the bonus funds become withdrawable. The applicable wagering requirement, eligible games and expiry period for each bonus are stated clearly in that promotion's individual terms.

Bonus Eligibility

Bonuses are typically available to one account per household, per device and per IP address. Where a promotion specifies eligibility for new players only, existing account holders are not eligible. h98 reserves the right to withdraw a bonus offer from any account at its discretion if it determines the offer is being claimed in bad faith.

Bonus Abuse

Systematic exploitation of bonus offers — including but not limited to opening multiple accounts to claim the same offer, placing opposing bets to meet wagering requirements at minimal risk, or coordinating with other players to abuse promotional mechanics — is strictly prohibited. Accounts found to be engaged in bonus abuse may have their bonus funds removed, wagering progress voided, and the account itself suspended.

7 Game Rules

All games available on h98 — including slot games, fish shooting games and other casino-style titles — are provided by third-party game suppliers. Each game operates according to its own rules and paytable, which are accessible within the game itself.

Game outcomes are determined by certified Random Number Generator (RNG) systems. h98 does not interfere with game outcomes. Return to Player (RTP) percentages are set by the game provider and are displayed in the game information panel for each title.

In the event of a technical fault — including disconnection during a game round — h98 will use server-side game state records to determine the correct outcome of any affected round. Where a definitive outcome cannot be established, the round may be voided and the stake returned.

Exploiting software errors, glitches or bugs for financial gain is strictly prohibited. Any winnings obtained by knowingly exploiting a technical error will be voided and the account reviewed.

8 Sports Betting

Sports betting on h98 covers cricket — including PSL, T20 international matches and other domestic and international fixtures — as well as football, esports and other sports as listed on the Betting page. Markets and odds are subject to change up until the event start time.

Bet Acceptance

h98 reserves the right to refuse or limit any bet at its discretion. Bets placed after the official event start time may be voided. In-play bets are accepted subject to real-time odds availability and platform capacity during live events.

Void Bets

A bet may be declared void if: the event is abandoned or postponed beyond the stated void period; the market is suspended before settlement; an obvious pricing error occurred at the time the bet was accepted; or the result cannot be officially confirmed from verified sources. Void bets have their stakes returned to the account balance.

Payout Limits

Maximum payout limits apply per event and per market. These limits are displayed in the betting interface. Bets that would result in a payout exceeding the applicable maximum may be accepted at reduced stake, or may require manual review before acceptance.

9 Responsible Gaming

h98 is committed to providing a gaming environment that supports responsible play. The platform is for adults aged 18 and above only. This is a firm requirement, not a recommendation.

Players are encouraged to set personal deposit limits, session time reminders and spending budgets before they start playing. These tools are available in the account settings section of the platform. If you feel your gaming activity is becoming difficult to manage, the Responsible Gaming page has practical guidance and self-management tools.

Self-exclusion is available to any account holder who requests it. A self-exclusion request will result in the account being restricted from placing bets, playing games or making deposits for the requested period. Self-exclusion requests should be submitted via the support contact listed in the FAQ. h98 will process self-exclusion requests promptly.

h98 does not offer credit to players. You can only wager funds that have been successfully deposited into your account balance.

10 Prohibited Conduct

The following activities are strictly prohibited on the h98 platform:

• Registering more than one account or assisting others in doing so
• Using automated software, bots, scripts or AI tools to place bets or play games
• Colluding with other players to manipulate game outcomes or exploit promotions
• Using the platform for any money laundering or financial crime purpose
• Attempting to access another user's account without their authorisation
• Providing false identity or payment information during registration or verification
• Exploiting technical errors or bugs to gain unfair advantage
• Placing bets using information not publicly available at the time of betting (insider information)
• Selling, transferring or attempting to transfer your account or account balance to another person

h98 monitors platform activity for patterns consistent with the above prohibited behaviours. Where prohibited conduct is identified, h98 may void relevant bets or game results, forfeit affected balances, suspend or close the account, and report the matter to relevant authorities where legally required.

11 Account Suspension and Closure

Suspension by h98

h98 reserves the right to suspend or close any account at its discretion, with or without prior notice, if it has reasonable grounds to believe that: the account holder has breached these Terms and Conditions; the account is being used for prohibited purposes; the account poses a fraud or security risk; or the account holder has provided false information during registration or verification.

Where an account is suspended pending investigation, any genuine balance held at the time of suspension will be preserved during the investigation period. If the investigation concludes that no breach occurred, the account will be reinstated and the balance will remain accessible.

Closure by Account Holder

You may request to close your h98 account at any time by contacting support. Before closure, any remaining balance will be processed for withdrawal to your verified payment method subject to standard withdrawal conditions. Accounts with active bonus wagering requirements may have those bonus funds removed at closure.

12 Privacy and Data

h98 collects and processes personal data in connection with account registration, payment processing, identity verification and platform use. How this data is collected, stored and used is described in the Privacy Policy, which forms part of these Terms and Conditions.

By registering an account, you consent to the processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data subject to h98's legal and operational obligations.

h98 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers and fraud prevention services as necessary to operate the platform.

13 Limitation of Liability

h98 provides the platform on an "as available" basis. While we make every reasonable effort to ensure continuous uptime, we do not guarantee that the platform will be free from interruptions, errors or technical issues at all times.

h98 is not liable for losses arising from: platform downtime or technical failures outside our reasonable control; delays in deposit or withdrawal processing caused by third-party payment providers; decisions made by users in relation to betting and gaming outcomes; or any indirect or consequential losses.

Our liability to you for any claim arising from use of the platform is limited to the balance held in your account at the time the claim arises. This limitation does not affect any statutory rights you may have under applicable law.

14 Changes to These Terms

h98 may update these Terms and Conditions from time to time. Significant changes will be communicated to registered users via the contact details on file, or through a notice displayed on the platform when you next log in. The "Last Updated" date at the top of this page will be revised with each update.

Continued use of the h98 platform after a terms update has been communicated constitutes your acceptance of the revised terms. If you do not agree with a change to these terms, you should stop using the platform and request account closure.

15 Contact and Support

If you have questions about these Terms and Conditions, your account, deposits, withdrawals or any other platform matter, the h98 support team can be reached via the contact details listed on the FAQ page.

For responsible gaming support, self-exclusion requests or concerns about your gaming activity, please visit the Responsible Gaming page where full guidance and contact options are available.